Terms & Conditions

IZHUB Cleaning Services

Last updated: January 2026

These Terms & Conditions apply to all services provided by IZHUB Cleaning Services.

1. Services

We provide residential and commercial cleaning services, including (but not limited to):

  • End-of-tenancy cleaning

  • Move-in / move-out cleaning

  • Local residential cleans

Services are provided in Wiltshire and Hampshire.

2. Bookings

  • All bookings must be confirmed in advance

  • Accurate information must be provided about the property and service required

  • Additional charges may apply if the property condition differs significantly from what was described

3. Pricing and payment

  • Prices are agreed before work begins

  • Payment terms will be communicated at booking

  • Late payments may result in refusal of future services

4. Cancellations

  • Please provide at least 24 hours’ notice for cancellations

  • Late cancellations or no-shows may incur a fee

5. Access to property

  • Clients must ensure safe and reasonable access to the property

  • We are not responsible for delays caused by lack of access

6. Customer responsibilities

Clients agree to:

  • Remove personal valuables where possible

  • Inform us of fragile, hazardous, or high-risk areas

  • Ensure utilities (water, electricity) are available if required

7. Satisfaction and complaints

  • Any issues must be reported within 24 hours of service completion

  • We will make reasonable efforts to resolve concerns promptly

8. Liability

  • We hold appropriate care while delivering services

  • We are not liable for pre-existing damage, wear and tear, or issues caused by incorrect client information

  • Our liability is limited to the value of the service provided

9. Health & safety

We reserve the right to refuse or stop work if conditions are unsafe for our staff.

10. Changes to these terms

We may update these Terms & Conditions at any time. The latest version will always be available on our website.

11. Contact

For questions about these terms, contact:
📧 admin@izhub.uk
📱 +44 7869 165458