Privacy Notice

IZHUB Cleaning Services

Last updated: January 2026

IZHUB Cleaning Services (“we”, “us”, “our”) is committed to protecting your privacy and handling your personal data responsibly.

This Privacy Notice explains how we collect, use, and protect your information when you contact or use our services.

1. Who we are

Business name: IZHUB Cleaning Services
Contact email: admin@izhub.uk
WhatsApp: +44 7869 165458
Service areas: Wiltshire and Hampshire
Website: https://cleaning.izhub.uk

2. Information we collect

We may collect the following personal information:

  • Name

  • Phone number

  • Email address

  • Property address (for cleaning services)

  • Booking details and service preferences

  • Messages sent via WhatsApp, email, contact forms, or social media

We do not knowingly collect sensitive personal data.

3. How we use your information

We use your information to:

  • Respond to enquiries and provide quotes

  • Schedule and deliver cleaning services

  • Communicate about bookings or changes

  • Issue invoices or payment confirmations

  • Improve our services and customer experience

We only use your data where there is a legitimate business reason to do so.

4. Legal basis for processing

Under UK GDPR, we process your data based on:

  • Consent (when you contact us)

  • Contractual necessity (to deliver services you request)

  • Legitimate interests (running our cleaning business effectively)

5. Sharing your information

We do not sell or rent your personal data.

We may share limited information only when necessary with:

  • Payment providers

  • IT or website service providers

  • Legal or regulatory authorities (if required by law)

All third parties are required to keep your data secure.

6. Data retention

We keep personal data only for as long as necessary:

  • Enquiries: up to 12 months

  • Customer records: up to 6 years (for accounting and legal purposes)

7. Your rights

You have the right to:

  • Access the personal data we hold about you

  • Request corrections or deletion

  • Withdraw consent at any time

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

ICO website: https://ico.org.uk

8. Data security

We take reasonable technical and organisational measures to protect your information from loss, misuse, or unauthorised access.

9. Changes to this notice

We may update this Privacy Notice from time to time. Any changes will be posted on our website.